We all know life can change in an instant and Aon are here to help and support you through it. Aon is a leading insurance broker who are about doing things right by you. Our brokers provide the clarity and confidence you need to make insurance decisions.

About the Role

In this role, you’ll take the lead in shaping and delivering strategies that keep our clients engaged and loyal, reducing churn and driving long‑term relationships across the SME and Commercial segments.

You’ll work closely with Retail leaders, client managers, product and placement teams to:

• Identify at‑risk clients early and enable proactive retention interventions
• Strengthen our end‑to‑end client lifecycle from onboarding through to renewal and, where necessary, offboarding
• Use data, insights, and client feedback to continuously improve our retention approach and client experience

This is a role where you’ll have real visibility and impa...