**Stericycle is now part of WM.** To learn more about WM's acquisition of Stericycle, **CLICK HERE** to read the press release.

I. Job Summary

Under manager supervision, this position is responsible for retaining customers that are 'at risk', have been identified as potential lost business, or have requested cancellation of service with Shred It. This position supports cancellation/downgrade requests for individual accounts, group accounts or multi location customers that are part of our Shred It business. Team members will attempt to determine customers' needs/requirements and negotiate an appropriate resolution by right sizing, re-pricing, and/or resolving service quality issues. Team Members will resolve customer complaints and concerns through active listening, empathy, and professionalism. Team Members will demonstrate the ability to establish and maintain effective relationships with customers.

II. Essential Duties and Responsibilities

+ Re...