Job category: Admin, Office Support and Services

Location: Randburg

Contract: Permanent

Remuneration: Market Related

EE position: Yes Introduction

We are seeking a diligent and productive individual to lead and oversee the Outbound Retention Support team in Direct Sales, with the aim of strengthening the department's objectives and goals. This entails ensuring that individual targets are not only met but exceeded, while also making significant contributions towards the overall team performance, all of which must be carried out in a uniform, proficient and principled manner.

Oversees and manage a team of retention support consultants who handle customer cancellations, call retrieval and cancellation enquiries via phone and/or email and a team of Retention administrators responsible for the validation of retains by ensuring that processes are followed in line with the respective guidelines and SOPs. Effectively managing all Approval r...