Roles and Responsibilities:

● Support & cross-train into all L1 ITAM services as needed to maintain day to day

operations for forward and reverse logistics.

● Assist with inventory, asset management and e-recycling.

● Use ticketing systems with a focus on customer service, SOP adherence, and quality.

● Use ticketing systems to report individual work accomplishments and to track metrics.

● Utilize inventory data management software to maintain inventory accuracy and

workflow.

● Triage, handle and fulfil customer requests via a web portal and in person as needed.

● Receive and inspect return shipments. Verify accurate deliveries against hardware

return requests while looking for damages, shortages, wrong items and other concerns;

notify the appropriate person or vendor.

● Load and unload shipments; loading dock duties as assigned.

● Maintain inventory records; assess department or warehouse needs and order s...