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🥝 RMA Specialist - S2

Fortinet | Bengaluru, India | Posted June 02, 2026

RMA Specialist - S2

Job Description

Key Responsibilities: 

  • Being the focal point for the TAT (turn-around-time) of all reverse logistics in relation to Fortinet End users.
  • Meet Fortinet SLA and apply policy standards
  • Ensure phone support service
  • Process both manual and automated RMA-related orders.
  • Attend to all emails and enquiries on RMA-related issues.
  • Follow up on any RMA escalation and report to management.
  • Participate in the Physical Inventory process by investigating and solving inventory discrepancies
  • Participate in the RMA process and performance enhancement.
  • Verifies and corrects RMA discrepancies in the systems.
  • Manages internal and external RMA escalations.
  • Follow up on internal inventory transfer to remote RMA depots upon stock shortage. 
  • Coordinate with internal teams on RMA trends and level 1 Failure analysis request form internal and external stakeholders.
  • Maintains internal RMA websites curren...

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