About this position

The Patient Care Facilitator (PCF) proactively directs customer care from shift to shift to ensure customers receive an exceptional experience of care. Primary accountabilities include care coordination, quality, and customer and family satisfaction. The PCF effectively allocates resources by assuring appropriate customer assignments, staffing and scheduling and provides direct customer care as needed. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

NICU SPECIFIC ESSENTIAL DUTIES:
• Reviews maternal prenatal history and collects current signs/symptoms of the newborn.
• Consults and coordinates with health care team members to assess, plan, implement and
evaluate customer plan of care.
• Performs transition, admission, discharge and transfer assessments while considering
both physical and psychosocial elements of newborn and family.
•...