Our Client, an AV Manufacturing company, is looking for a RO Shift Supervisor for their Foster City, CA location.

 

Responsibilities:

• Uphold a safety-centric, inclusive and open-communication culture.


• Complete all assigned administrative tasks


• Support operators in day-to-day operations during live calls with riders or during asynchronous support.


• Support testing missions.


• Share best practices in real time with operators.


• Escalate service issues and operational areas of improvement to client Leadership


• Become a subject matter expert on all of client proprietary software related to RiderOps.


• Motivate and mentor peers to execute and deliver to client high standards.


• Act as a “player/coach” by regularly supporting day to day operations as a Rider Operator


• Act as first point of contact to support escalations that may come from...