RQ11179 - Int. Application Support Specialist

1-year 3+ month contract (322 business days) - possible extension

ONSITE 5 days - 5700 Yonge St Toronto

Security Level: CRJMC

MUST HAVES:

1. Salesforce & SaaS Platform Knowledge

• Experience supporting Salesforce-based applications
• Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)

2. Incident & Ticket Management

• Manage ticket queues and SLAs
• Prioritize incidents based on impact/urgency
• Escalate appropriately while ensuring closure quality
• Maintains clear, searchable knowledge base entries

3. Customer Support & Service Orientation

• Proven experience providing end-user support in a SaaS environment
• Strong customer-first mindset
• Ability to manage high-pressure situations and user expectat...