RQ11186 - Jr. Application Support Specialist

1-year 5-month contract (377 business days)

ONSITE 5 days - 222 Jarvis St.

NOTE: Needs excellent communication skills

Must-haves:

1. 2+ years of experience in ITIL Service Management

· Incident – Basic triage and assessment with assignment to Tier three

· Queue management – Assignment of tickets

· Change management – Creation and management of Change Requests

· Configuration management – Management of component inventory

1. 2+ years of experience in Operational Support

· Familiarity with WebSphere, Oracle 19c, Kubernetes, Ansible

· Experience with enterprise Data Analysis / visualization tools like Power BI

Nice-to-have:

• Public sector experience