Ministry of Public and Business Service Delivery and Procurement
Government Services Integration Cluster
222 Jarvis St, Toronto
Start Date:
End Date:
Requisition Closing Date: , 12:00 p.m.

Must Haves

• Excellent understanding of user research methods and their application in service design.
• Strong proficiency in service design tools and techniques (e.g., journey mapping, service blueprinting, personas).
• Expertise in creating and interpreting customer journey maps and service blueprints to visualize service interactions.

Nice to Have

• Certification in Design Thinking, Lean Six Sigma, or similar methodologies.