The Sales Admin Assistant is responsible for supporting the sales team by managing order fulfilment processes, maintaining customer relationships, and ensuring accurate documentation. This role plays a critical part in enhancing customer satisfaction and operational efficiency.
Key Responsibilities - Oversee the accurate and timely processing of sales orders, discounts and return documentation
- Maintain and update customer listings in the system to ensure accuracy
- Understand customer needs and provide assistance throughout the order fulfilment process
- Build and maintain strong key account relationships, actively engage with customers to offer tailored support
- Handle customer inquiries, providing solutions and gathering feedback to the Sales Team and other relevant functions
- Update inventory levels or sales related document to customer ERP portal
- Provide assistance in ongoing review records and information ...