Key Performance Areas Manage all sales orders in alignment with the 99%+ On Time In Full Target Promptly escalate and handle sales orders that cannot be fulfilled Proactively pull forward maximum sales orders to drive sales volumes Train, coach, and provide constructive feedback to team members Conduct team talks and individual discussions while setting clear goals Evaluate team and individual performance against established goals Oversee the activities and performance of the sales administration team Verify order accuracy and process sales orders accordingly Accurately load pricing information and communicate price notifications to clients Regularly manage product planning online - daily and monthly Compile and send monthly and weekly sales reports to the Commercial team Liaise proactively with other departments regarding changes and instructions Communicate with management and contract customers regarding product demand, order confirmations, pricing, deliveries, and any queries recei...