Report To: GM / COO

Key Responsibilities:

1. Client Engagement & Relationship Building

• Establish and nurture strong relationships with IT and business unit stakeholderswithin SMB and Enterprise clients.
• Act as a trusted advisor by understanding each customer’s strategic goals, technologylandscape, and pain points.
• Lead periodic business reviews and ensure client satisfaction throughout the servicelifecycle.

2. Strategic Sales & Business Growth

• Identify and close new business opportunities within SMB and Enterprise accounts.
• Manage full sales cycles—from prospecting and proposal development tonegotiation and closing.
• Conduct sales presentations, solution demonstrations, and commercial negotiationstailored to the customer’s business scale.
• Upsell and cross-sell relevant solutions to maximize value within existing accounts.
• Work closely with techno...