Job Purpose

To optimise the efficiency of the Sales & Marketing Department by providing key liaison support. To maximise revenues through all incoming customer queries. Responsible for the administrative functioning of the department.

Major Areas of Responsibility

• Establish effective customer relationships and handle enquiries and requests either personally or over the phone.
• Assist the Sales Team by making reservations at the hotel for FIT’s / groups / conferences, preparing rate proposals and following up on the business to ensure revenue.
• Handle non-residential conference queries and ensure enhanced business.
• Assist & maintain an efficient administration system within the department.
• Maintain and ensure regular update of the team’s customer database as well as all incoming guest queries.
• Ensure an efficient and accurate system, both manual and electronic for maintaining record of key data and d...