RESPONSIBILITIES

• Supervise and mentor Sales Assistants to achieve individual and team performance goals.

• Monitor daily calls, follow-ups, and CRM updates for quality and productivity.

• Conduct performance reviews, provide feedback, and implement development plans.

• Support onboarding and training new team members.

• Handle inbound/outbound sales calls, respond to client inquiries, and support job listings.

• Lead by example, oversee call quality, and provide real-time coaching

• Ensure CRM data accuracy and optimize workflows for scheduling, documentation, and reporting.

• Identify process improvements to enhance efficiency and sales outcomes.

• Track team KPIs and prepare performance reports for management.

• Analyze data to identify trends, gaps, and improvement opportunities.

• Ensure accurate, timely documentation of sales activities and outcomes.

• Act as an escalation point for client and...