Overview

On-site - Cebu | 1-3 Yrs Exp | Bachelor | Full-time

Job Description

Location: Cebu (Onsite)

Responsibilities

• Conduct one-on-one coaching sessions with sales agents, focusing on closing techniques, objection handling, and script adherence.
• Collaborate with Sales Managers and Team Leaders to align coaching priorities with overall business goals.
• Ensure compliance with client-approved scripts, legal disclosures, and quality standards.
• Monitor, review, and analyze daily and weekly performance reports to identify strengths, gaps, and opportunities for improvement.

Qualifications

• Minimum 1 year of experience in coaching or leading a sales team (preferably in a call center/BPO environment).
• Open to candidates with backgrounds as coaches, trainers, or team leaders.
• Skilled in coaching bottom, mid, and top performers.
• Experience in handling KPIs ...