Job Scope

Ensure the highest standard of Customer Care and Service at all time.

Promote the desired work culture around our Winning Ways; Do the right thing, Show we care, Aim higher, Celebrate difference and Work better together.

Self Management

Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook

Comply with Company Grooming Standards

Comply with Time and Attendance Policies

Actively participate in training and development programs and maximise opportunities for self development

Customer Service

Demonstrate service attributes in accordance with industry expectations and company standards including:

Being attentive to Guests

Accurately and promptly fulfilling Guests requests

Anticipate Guests needs

Maintain a high level of knowledge which affects the Guest experience

Demonstrating a ‘service’ attitude

Taking appro...