Conduct data analysis, spotting data trends, performing gap analysis, generating reports, and recommending improvements to current business metric collection process
Produce and deliver tracking and reporting for Key Performance Indicators (KPIs)
Design key dashboards and scorecards for Senior Leadership and Business Unit Team Leaders, Training Team, Quality Analysts, etc.
Perform ad hoc data analysis to support business initiatives
Address reporting and data related questions from the team
Seek opportunities to drive innovation and process improvement through data driven decision making
Own weekly/monthly/quarterly operating rhythms (pipeline reviews, forecast calls, QBRs, business reviews).
Create agendas, pre-reads, action tracking, and follow-through to ensure decisions turn into execution.
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