Provide excellent customer service to assigned accounts regarding purchase orders and material requests, maintain the integrity of the customer portfolio, and strive for complete customer satisfaction.
Job Responsibilities - Manage end‑to‑end logistics processes, ensuring on‑time delivery and customer satisfaction while applying corrective actions when necessary.
- Process and manage customer orders in the applicable systems, including payment verification and order release follow‑up.
- Maintain strong customer relationships through proactive communication and effective issue resolution.
- Analyze forecasts, KPIs, inventory levels, and customer demand fluctuations to prevent supply chain disruptions and avoid line stoppages.
- Conduct negotiations and coordinate pricing updates, system corrections, and special credits while monitoring negative profit margins.
- Prepare and deliver periodic reports, including backlog, chip reload, a...