Elevate customer interactions as a Renewal Sales Representative with MCI in Sydney, NS. Drive sales, address inquiries, and promote services while ensuring a seamless customer experience.
As a Renewal Sales Representative at MCI, you will engage with a diverse clientele, handling inbound and outbound calls professionally to meet their needs. Harness your communication skills to resolve inquiries, educate on product offerings, and identify upsell opportunities. This role is pivotal in ensuring customer retention and satisfaction while following detailed scripts and policies for compliance.
Key Responsibilities:
• Handle inbound and outbound calls efficiently
• Actively listen to customer needs for better service
• Educate customers on products and identify upselling
• Manage accounts using internal systems
• Follow policies to maintain compliance and data accuracy
Requirements:
• Must be 18 years or older
• High school diploma or equivalent
• Fluent in E...