Key Responsibilities

• Supervise a team of sales associates to monitor the effective completion of their duties and responsibilities.
• Conduct daily operational assessments to ensure team growth and efficiency.
• Monitor daily production and releases, providing regular updates on the team’s operational status.
• Maintain strong client and employee engagement to ensure delivery of quality service.
• Implement sales strategies and action plans aligned with company objectives.
• Prepare and submit regular reports on team performance to the Immediate Superior.
• Assist the Sales Team Leader in meeting targets. Acts as Officer-in-Charge in the absence of Sales Team Leader or if instructed by Management.
• Handle client complaints or concerns escalated by staff, ensuring timely and appropriate resolution.
• Perform other related duties and responsibilities as may be assigned.

Key Requirement...