Description
Sales support engineers are responsible for analyzing technical specifications, creating product demonstrations, and answering questions about products or services. Provide pre-sales technical support and engineering support to Customers and Business Partners to resolve issues by performing troubleshooting, diagnostics and performance optimization of the network and computing resources.
Responsibilities
. To have and maintain good daily attendance and punctuality.
. To update team members at least 2 working days in advance before going for leave, to minimize downtime.
Job Scope
. Process Purchase Order from client.
. Follow the order process requirements.
. Prepare MTO before conducting Kick Off Meeting
. Follow up on customer's orders and after sales service (customer services form)
. Managed customers' feedback.
. Delivery tracking and coordinating with logistics & Client on deliveries.
. Prepare shipping documentation and certificate u...