Job Summary

The role is responsible for the day‑to‑day support and maintenance of customer accounts held by the Account Director. This includes handling customer engagements as defined by the Account Director in order to maximise sales capacity and customer satisfaction. Within the role, you will liaise with various stakeholders, including internal CDW departments, vendors & suppliers, as well as directly with customers.

Responsibilities

• Quotations on both standard and non‑standard products
• Placing orders via our sales tools
• Managing Outlook mailboxes, both co‑worker and customer specific
• Dealing with initial customer queries or issues
• Product returns
• Product information, including manufacturer data sheets and specification checking
• Reporting, including Back Order and ad‑hoc customer requirements
• Changes to products and prices within ServiceTrack catalogues
• Work with key vendors ...