Role and Responsibilities:

1. Order Management & Processing (50%)

• Accurate Data Entry: Receive, verify, and accurately enter customer sales orders into the ERP system.
• Order Lifecycle Tracking: Monitor the status of open orders from entry through to shipment, proactively identifying and resolving any bottlenecks or delays.
• Inventory Verification: Coordinate with inventory and warehouse teams to verify stock availability, lead times, and shipping schedules before confirming orders.

2. Customer Service & Account Support (35%)

• Inbound Support: Respond promptly to customer inquiries via phone, email, or chat regarding pricing, order status, tracking information, and returns.
• Account Maintenance: Keep customer profiles, contact information, and special shipping instructions meticulously up to date in the company database.
• Issue Resolution: Gracefully handle customer complaints, transit issues, mis-shi...