Insurance Sales Team Leader

Department: Sales (Bank Insurance Campaign)

Reports To: Operations Manager

Location: Sunninghill

Job Purpose

To lead and manage a high-performing team of insurance sales agents in a BPO environment, ensuring that sales targets, compliance requirements, and service levels are consistently met or exceeded. The role focuses on driving team performance, providing coaching, and ensuring strict adherence to industry regulations.

Key Responsibilities Manage a team of inbound or outbound sales agents selling life and legacy, funeral, or short-term insurance products. Drive the achievement of daily, weekly, and monthly sales targets (e.g., conversions, policy activations, premium targets). Monitor real-time performance metrics including talk time, adherence, QA scores, and sales compliance. Conduct regular coaching sessions, call listening, and performance feedback to improve agent capability. Ensure 100% compliance with regulatory...