Job Title: Team Leader, Operations

Minimum Hiring Requirements

• 1 year BPO Voice Sales Background (Upselling, cross-selling, any sales experience)
• Amenable to join as soon as possible

Job Description:

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirement
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance rela...