Job Role: Salesforce Architect

Experience: 10+ Years

Location: Bangalore

Key Responsibilities

• Lead end-to-end solution architecture for large-scale Salesforce Service Cloud transformation programs.
• Define scalable, global customer service operating models across multiple countries and service centers.
• Drive architecture and solution design for:
• Case Management
• Omni-Channel Service
• Knowledge Management
• Contact Center Transformation
• Customer Experience Modernization
• AI-assisted service operations
• Collaborate with business stakeholders, product owners, delivery teams, and enterprise architects to shape future-state service architecture.
• Design integration architecture between Salesforce and enterprise systems including ERP, loyalty, booking, payment, inventory, and messaging platforms.
• Architect AI-enabled customer servic...