**Job Family** **:**

SAAS/PAAS/Cloud Consulting, Software Development & Support

**Travel Required** **:**

Up to 25%

**Clearance Required** **:**

Ability to Obtain Secret

**What You Will Do** **:**

Break/Fix (Production Support)

+ Serve as the first line of analysis for Salesforce production issues, including user-reported defects, data issues, automation failures, permissions problems, and integration-related incidents.
+ Triage and prioritize incidents in coordination with stakeholders and technical team members based on severity, business impact, and urgency.
+ Perform root cause analysis (RCA) by reviewing data, configuration, automation logic, and user workflows to identify the underlying cause of issues.
+ Document issues clearly, including problem statements, reproduction steps, impacted users or processes, and recommended fixes.
+ Support incident resolution by validating fixes in lower envir...