Salesforce Engineer - Singaporean / Singapore PR / EP foreigners (Non- Indians)( FTC)
Years of Experience 4+ years of relevant experience in Salesforce CRM / Salesforce Service Cloud configuration, enhancement delivery, and production support.
Key Responsibilities - Configure and enhance Salesforce CRM using declarative capabilities such as flows, validation rules, Lightning pages, page layouts, formulas, queues, and assignment rules.
- Support business processes related to case creation, case handling, customer interactions, service operations, and knowledge enablement. The documented platform includes standard and custom objects such as Case, Account, Contact, Case Notes, Course, Case Course, and Knowledge-related objects.
- Deliver minor enhancements, bug fixes, maintenance updates, and service requests in accordance with release and support processes.
- Work with Business Analysts and stakeholders to translate requirements into...