Salesforce Support Business Analyst



Role Overview

We are seeking a meticulous, proactive, and communicative Salesforce Business Analyst to join our Salesforce Support Team. This team consists of onshore, near-shore, and offshore members dedicated to the ongoing health of our Salesforce ecosystem.



Key Responsibilities

Global Collaboration: Act as the primary liaison between US-based users and a global support team (onshore, near-shore, and offshore) to ensure seamless delivery of fixes and enhancements.

Support & Maintenance: Triage incoming issues from US users, identify root causes for bugs, and define requirements for minor system optimizations.

Requirements Engineering: Elicit and document business needs into clear User Stories, functional requirements, and Acceptance Criteria.

Test...