About the role We are seeking a friendly and professional Salon Receptionist to join our team at JG Singapore Pte Ltd. This is a full-time position based in the West & Central Region of Singapore. As the first point of contact for our clients, you will play a crucial role in creating a warm and welcoming environment and ensuring a seamless customer experience.
What you'll be doing - Welcome and attend to customers in a friendly and professional manner
- Manage appointment bookings, rescheduling, and cancellations
- Handle phone calls, WhatsApp messages, and customer enquiries
- Assist in recommending services, promotions, and packages to customers
- Process payments and maintain accurate billing records
- Maintain customer records and update profiles in the system
- Coordinate with therapists to ensure smooth daily operations and appointment flow
- Handle walk-in customers and manage waiting time eff...