Key Responsibilities 3.1 SAP B1 & BEAS Functional Support Serve as the single point of contact for day-to-day functional support of SAP Business One and BEAS Manufacturing across all user departments. Receive, prioritise, and resolve user tickets and queries across SAP B1 core modules (Sales, Purchasing, Inventory, Production, Finance, MRP) and BEAS modules (Shop Floor, Routings, Work Orders, APS, Quality, Subcontracting). Configure master data, document settings, approval procedures, authorisations, user roles, print layouts, and BEAS configurators in line with business requirements. Liaise with the Boyum IT / SAP B1 implementation partner for escalations, patches, version upgrades, and licensing matters. Maintain a structured issue log and knowledge base of recurring problems, workarounds, and resolutions to enable faster turnaround over time. 3.2 Business Process Mapping & Configuration Study existing business processes across manufacturing, supply chain, sales, and finance; map the...