Key Responsibilities:

• Lead and manage shift operations for a team of 10–15 SAP Basis consultants
• Deliver SAP Basis support across S/4HANA, Business Suite, EWM, and associated landscapes
• Perform system monitoring, performance tuning, transport management (ChaRM/CTMS)
• Handle data growth analysis, security updates, deletion/partitioning, system refreshes, and upgrades
• Manage SAP HANA, including performance optimization and troubleshooting across ERP, BW, BW4HANA
• Drive incident and change management in line with ITIL practices
• Create and maintain shift rosters, ensure task allocation and productivity improvement
• Collaborate with cross-functional teams on infrastructure planning, system sizing, HA/DR strategies
• Maintain system documentation, support IT audits, and ensure compliance
• Provide RCA, support patching, upgrades, and kernel/database maintenance
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