Senior Technical Leader – SAP (PS/SD) – Europe AME

Job Summary

Responsible for the management, operations, delivery, and support of defined IT applications and/or infrastructure services; directs and coordinates the efforts of individuals to achieve goals and objectives using available resources.

Key Responsibilities

• Contributes to delivery and support of specific IT services.
• Leads the development and maintenance of services and ensures tools and resources are available and effective (e.g., IT Service Catalog, Asset Management System).
• Generates and reports service delivery metrics, develops, and drives standards across regions and locations (e.g., Scorecards, Service Level Agreement (SLAs) and Customer Satisfaction or Net Promoter Scoring).
• Serves as point of contact for customers for service-related inquiries and maintains relationships with key customers and suppliers.
• Understands Service Leve...