We are seeking an experienced SAP CRM/CMM Functional Consultant to design, configure, implement, and support SAP S/4HANA Customer Management solutions. The ideal candidate will work closely with business stakeholders to optimize customer engagement processes across sales, service, and marketing functions while ensuring seamless integration with SAP and third-party systems.

Key Responsibilities

Requirement Gathering & Analysis

• Conduct workshops with business stakeholders to understand CRM/CMM business processes and requirements
• Analyze customer interaction workflows and document functional specifications

System Configuration & Customization

• Configure SAP CRM/CMM modules based on business requirements
• Customize SAP CRM Web UI, interaction centers, and partner functions

Implementation & Integration

• Support end-to-end SAP CRM/CMM implementations and enhancements
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