ESSENTIAL SKILLS SAP SD Certification Extensive SAP SD experience Operations experience (ticket handling, problem, incident management) Any additional responsibilities assigned in the Agile Working Model (AWM) Charter ADVANTAGEOUS SKILLS SAP FI Experience SAP MM Experience SAP ABAP debugging IDocs, AIF SAP S/4 HANA Jira and Confluence experience Strong interpersonal, communication & presentation skills Self-motivated and keen attention to detail / time management ROLE & RESPONSIBILITIES Functional Lead in Operations team Problem identification and solution proposal E2 E ownership of SD design (across Development and Operations) Receiving, troubleshooting, resolving and closing complex Operational and Maintenance tickets within defined SLAs Create and maintain Solution Guides. Ensure Knowledge Transfer within team Interaction with clients through meetings, calls and emails Executing the required changes through configuration Executing the analysis and resolution of Production Support ca...