SAP Incident Manager

Dubai, UAE (Onsite)

Contract Role – 2 Year Engagement

Key Responsibilities

• Manage end-to-end SAP incident and support processes across the AMS landscape
• Act as the central coordination point for SAP issues, escalations, and service delivery
• Delegate and track incidents across relevant functional and technical workstreams
• Lead PMO and governance activities including reporting, status tracking, and stakeholder updates
• Ensure SLA adherence and timely resolution of critical business issues
• Coordinate with internal users, vendors, and support partners
• Drive service improvement initiatives and operational efficiencies
• Support change, release, and problem management processes

Required Experience

• Strong experience managing SAP AMS and support environments
• Proven background in SAP incident management and service delivery
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