24 month contract

Job Description:

·      The day to day operational support (level 2/3) is provided by the De Beers AMS partner. Manage any escalations from business to timely resolution with the De Beers AMS partner;

·      For Enhancements, work with the De Beers business stakeholders to complete business requirement document (BRD) and ensure that the appropriate level of detail has been included;

·      Obtain appropriate approvals from business prior to submitting BRD to De Beers AMS partner for an estimate;

·      Manage the BRD with the AMS partner through the entire cycle. This includes the following : 

o  Reviewing the functional design spec and estimate provided by the AMS; partner to ensure that the solution will meet the requirements identified by the business and to challenge the approach/estimate;

o  Manage the AMS partner to deliver on contract SLAs (estimate);

o  Manage ...