Job summary: Facilitate the implementation and support of SAP SD Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients needs. Business metrics: Business metrics relevant to achieving the essential accountabilities below: Achieve SLA of tickets and CRs according to the T&C Meeting project timeline General responsibilities: Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources Provide first level global SAP SD support, prepare functional specification, inclusive of the monitoring, tracking of incident and service/change request in meeting service level obligation Escalate critical issues/problem to second level support for prompt technical, resolution and development on S...