Main Purpose of the Job (Overall objective)

• The SAP Support Manager will support the strategic and operational management of the SAP ERP systems. This role is responsible for ensuring system stability, managing support to the end-user community, compilation of training material, and continuous improvement with a strong emphasis on the Order to Cash function. The incumbent will manage a team of four and drive performance in alignment with business goals.

Key Performance Areas

• Resolve daily operational issues and drive system enhancements.


• Support and manage the SAP solution for the “Order to Cash” and/or the “Procure to Pay” processes.


• Manage the IT SAP team responsible for the “Procure to Pay” solution, ensuring high performance and collaboration.


• Oversee SAP system operations, ensuring 99.8% uptime.


• Drive the use of SAP SEN training tools and e...