Job Overview
Position is located in Satair. The role focuses on managing, coaching, motivating and developing the team to achieve goals, ensuring customer support meets company standards, driving efficiency, and providing optimal customer satisfaction.
Job Responsibilities
- Manage staffing needs related to holidays, flex time and working hours.
- Expand perception of total service and pro‑activeness.
- Keep employees informed about Satair business.
- Hold departmental meetings with documented notes.
- Prioritise own tasks and those of the department.
- Implement collaborative efforts with Supply Chain, Sales and other departments.
- Optimize business procedures through IT systems.
- Ensure functional effectiveness to meet defined KPIs.
- Set clear objectives, targets and success criteria and conduct annual reviews, qualification assessment, and skill development; onboard and train new staff.