Job Summary The SBS Implementation Specialist is responsible for managing the onboarding process of new small business clients into the companys Human Capital Management (HCM) platform. Serving as the first point of contact during implementation, this role ensures a seamless transition by delivering exceptional client experience through inbound interactions, clear guidance, and hands-on training. The specialist builds strong client relationships, sets clear expectations, and empowers business owners to confidently manage their payroll using the RUIN platform. This position plays a critical role in creating a lasting first impression and ensuring client satisfaction, retention, and long-term success. Key Responsibilities Serve as the primary point of contact for new clients during the onboarding and implementation process via inbound calls and virtual sessions Deliver a high-quality onboarding experience that creates a strong and lasting first impression Guide clients through system set...