7-9 yrs. of total experience in an inbound/outbound international voice/chat process, with at least 2+ yrs. in a frontline leadership role with direct team responsibilities Service orientation and customer focus. Strong priority and escalations management. Strong analytical and presentation skills. Outstanding verbal and written communication skills coupled with an ability to deliver effective presentations in the presence of teams and leaders. To always have a positive attitude and a collaborative approach. Ability to build and promote teamwork and camaraderie. To have problem solving skills and an excellent eye for detail. Proficiency in MS-office applications and exposure to a call monitoring system (CMS / Gen Cloud & Salesforce) is a definite requirement ##LI-DNI
7-9 yrs. of total experience in an inbound/outbound international voice/chat process, with at least 2+ yrs. in a frontline leadership role with direct team responsibilities Service orientation and customer focus. Strong...