Become a vital part of ScotiaMcLeod as a Branch Technical Support professional located in Hamilton, Burlington, or St. Catharines. This role is dedicated to ensuring seamless branch technology operations.
In this essential position, you will work towards enhancing the technical capabilities of the branch teams. You'll take initiative in troubleshooting issues, collaborating with Helpdesk for solutions, and delivering essential training on applications to staff members. Your role fosters an environment of excellence and continuous improvement.
Key Responsibilities:
• Provide proactive IT support to branch operations
• Serve as a liaison with Helpdesk for issue resolution
• Maintain maximum efficiency for all technology
• Conduct basic application training for staff
• Escalate complex issues to relevant providers
Requirements:
• Experience in providing IT support to users
• Strong communication skills, both verbal and written
• Commitment to delivering pr...