The SDWAN Engineer works with clients to proactively identify and resolve incidents, ensuring zero missed SLA conditions.
Key Responsibilities Provide proactive service to clients by identifying and resolving incidents. Ensure zero missed SLA conditions and manage tickets of low to high complexity. Support SDWAN solutions such as Fortinet and Forti‑SDWAN on a central Forti Manager. Configure Fortinet value‑added services: IPsec tunnel, FSso, web filter rules, and Forti‑Analyzer reports. Consult with clients and conduct joint troubleshooting sessions. Conduct product reviews, operational improvements, and quality assurance. Required Skills & Knowledge Basic knowledge of Cisco networking technologies: BGP, EIGRP, OSPF, HSRP. Experience with Fortinet firewall configuration and support. Understanding of TCP/IP, routing protocols, and networking topologies. Strong communication and customer‑service orientation. Ability to work under pressure and adapt to changing circu...