•Create and update tickets utilizing Service Now.
•Independently triages and manages ticket queue in respective technology, and provides feedback and guidance for tickets of concern
•Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.
•Incident Correlation and Fault Analysis:
o Proactively analyze alarms
o Provide detailed analyses leading to resolution of the
alarm conditions, including filtering and correlating fault
information
o Identifying the fault condition and its impacts
o Isolating root causes
o Coordinating correction of fault situations regardless of
the fault in the infrastructure.
o Assist in developing and maintaining a centralized,
known error database containing defects, failures,