Our client is an insurance-focused BPO company. They provide business solutions to US-Based insurance companies with strategic consulting, technological services, and back-office support.
JOB DESCRIPTION
- Task Execution & Troubleshooting: Ensures accurate, efficient completion of tasks, supports team troubleshooting, and logs issues for continuous improvement.
- Training & Development: Designs and delivers structured training programs, assesses trainee performance, and provides feedback for skills enhancement.
- Process Improvement & Auditing: Identifies root causes of issues, updates procedures, conducts audits, and ensures quality control through regular performance reviews.
- Documentation & Onboarding: Prepares manuals and reference materials for new tasks, validates procedures, and ensures proper knowledge transfer within the team.
JOB QUALIFICATION
- Bachelor’s degree holder (Business-related)