🌿 Back to all jobs

🥝 Second Line Support Engineer

CFP Energy | london, United-Kingdom | Posted May 31, 2026

Job Description

IT Support Engineer (Level 2/3)

We are seeking an experienced IT Support Engineer (Level 2/3) to join our technical operations team. This role combines advanced technical problem‑solving with leadership responsibilities, serving as a bridge between first‑line support and senior infrastructure engineering.

This is an excellent opportunity for a skilled support engineer looking to advance their career in a dynamic environment, with exposure to enterprise‑level systems, cloud technologies, and strategic IT initiatives.

Responsibilities

  • Manage and resolve complex escalated tickets from first‑line support, ensuring timely resolution and maintaining SLA compliance.
  • Perform advanced troubleshooting of Microsoft 365 services including Azure AD, Intune, Exchange Online, SharePoint, Teams, and Defender for Endpoint.
  • Monitor helpdesk ticket queues, identifying trends and recurring issues to implement proactive solutions and reduc...

Apply for This Position

Submit Application