Job Description
• Software Management: Install, configure, and maintain complex software packages on multiple Linux-based HPC systems.
• User Support: Provide direct technical support by responding to and resolving user-submitted ServiceNow tickets for the assigned application portfolio.
• Troubleshooting: Diagnose and resolve complex application failures, including OS-level issues such as library dependencies and driver conflicts.
• Validation & Testing: Test and validate application functionality through system changes like maintenance, OS upgrades, and new system deployments.
• Maintenance: Deploy software patches and updates to resolve bugs and address security vulnerabilities.
• Compliance: Ensure all software management tasks adhere to established Standard Operating Procedures (SOPs), including formal Request for Change (RFC) processes.
• Collaboration: Collaborate with internal technical teams and external software vendors as necessary to resolve complex app...