We looking for a talented and experienced Security Consultant (UAE National) who will be responsible for the proper and accurate handling of support requests of Client's customers. The Engineer will receive requests by Email and Calls and handle those according to Client's support workflow including:
Responsibilities - Internal and external escalation
- Continuous communication with the customer on tickets, projects etc
- When required, engineer will be required to work at resident engineer at customer site
- Proper and accurate use of tools (Ticket System, Time Tracking) and documentation of the tickets
- Follow-up on any escalations in time
- When required to work on projects, POC and documentation. The primary targets are customer-satisfaction, professionalism, accuracy and an outstanding high quality in the work/duties
Job requirements - Perform ticket checks continuously
- Apply esca...